This case study is about part of a larger project I worked on as an intern with Hibob, a global human resources information system (HRIS) company. I focus on how I redesigned a user flow to present a possible solution for pain points discovered through research.
Role: • Gain insights from research • Evaluate several possible ways to adjust information architecture • Map top-level before and after user flow of a feature • Wireframe redesigned user flow
Team: A larger team of 9 completed the research, 2 other UX writers also worked on some portions of the finalized microcopy, and I completed the flow redesign independently based on research from the group.
Duration: Aug–Oct 2021 (8 weeks)
At a glance: Company and project overview
bob, an HRIS created by Hibob, is an all-in-one platform that can automate many processes for global HR professionals. Add New Policy, a user flow within the settings of bob, lets Hibob's customers—typically global HR professionals—set up customized time off policies per locale, years of service, and many other factors.
Hibob's VP of Design asked our team to "envision the best experience for the user" without worrying about the technical limitations. I ran with this idea and leveraged my love of puzzling over information architecture to create a reimagined Add New Policy user flow.
There were many ways to think about which sections belonged together, and these were just two possibilities:
I discovered that the essential question I needed to ask was, What is affecting bob behind the scenes? This led to the set of questions that helped me clarify how to reorganize the user flow.
When I found the right set of questions, the user flow seemed to crystallize on its own.
